Return and Exchange Policy

Cosz Cotton | Return & Exchange Policy

At Cosz Cotton, we take pride in the craftsmanship of our ethnic apparel. If you are not completely satisfied with your purchase, we are here to help.

1. Return Window

• Standard Returns: You have 7 days from the date of delivery to initiate a return or exchange.
• Sale Items: Items purchased during a sale or using a promotional code are eligible for return within 2 days of delivery.

2. Eligibility for Returns

To be eligible for a return, your item must meet the following criteria:

• The garment must be unworn, unwashed, and undamaged.
• All original tags must be securely attached.
• The item must be in its original packaging.
• Exclusions: For hygiene reasons, certain items such as masks or heavily customized/altered garments are considered Final Sale and cannot be returned unless they arrive defective.

3. Quality Assurance (Damaged or Defective Items)

We strive for perfection, but if you receive a damaged product or the wrong item, please notify us within 48 hours of delivery.

• Please provide your order number and photos of the defect.
• In these cases, Cosz Cotton will bear the full cost of return shipping and provide a full refund or a replacement at no extra charge.

4. How to Initiate a Return

1. Request: Contact our support team via email at information@coszcotton.com or through our website portal with your order ID.
2. Pickup: Once approved, we will arrange a reverse pickup via our logistics partner .
3. Packaging: Please ensure the item is packed securely to prevent damage during transit.

5. Refunds & Processing

• Inspection: Once we receive your return, it will undergo a quality check. This process typically takes 3–5 business days.
• Refund Method: Approved refunds will be credited to your original payment method. For Cash on Delivery (COD) orders, we will request your bank details or offer store credit.
• Timeline: Please allow 7–10 business days for the refund to reflect in your account, depending on your bank’s processing time.

6. Exchanges

If you need a different size, we offer a one-time free exchange per order. Subsequent exchanges for the same order may incur a nominal shipping fee.